Refund Policy

This is a one-time charge that will appear on your statement as Sat Stores.

At Sat Stores, customer satisfaction is important to us. This Refund Policy explains when refunds may or may not be issued.

General Policy

Because our services involve custom design, development, and digital work, refunds are handled on a case-by-case basis.

Eligible Refunds

A refund may be considered if:

  • Work has not yet started.
  • The project is cancelled before development begins.
  • We are unable to deliver the agreed service.
  • A duplicate payment was made.

Non-Refundable Services

Refunds are generally not available for:

  • Completed websites
  • Delivered designs
  • SEO services already performed
  • Digital marketing campaigns already launched
  • CRM implementation
  • Consultation services
  • Branding work
  • Custom development
  • Domain registration
  • Web hosting
  • Third-party software licenses
  • Monthly maintenance plans after the billing period has started

Project Cancellation

Clients may cancel a project at any time.

If work has already begun, charges will apply based on the amount of work completed.

Revisions

Instead of refunds, Sat Stores offers reasonable revisions according to the agreed project scope to ensure client satisfaction.

Additional revisions beyond the agreed scope may incur extra charges.

Delays

Refunds are not provided for delays caused by:

  • Client response delays
  • Missing project materials
  • Third-party service interruptions
  • Force majeure events

Payment Disputes

If you believe you have been charged incorrectly, please contact us before initiating a payment dispute. We will work to resolve the issue promptly.

Processing Time

Approved refunds are typically processed within 7–14 business days, depending on the payment method and financial institution.

Contact Us

If you have any questions regarding this Refund Policy or wish to request a refund, please contact Sat Stores through our Contact Page or official email address.

We are committed to providing fair, transparent, and professional service to every client.